Shipping policy

PROCESSING

Most orders are packed and shipped within 3-5 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

DOMESTIC SHIPPING

We offer FREE STANDARD SHIPPING on all orders over $75. You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

DOMESTIC TRANSIT TIME

Transit time does not include processing time (see above). Transit time to most locations in the US is 1-3 business days. Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

INTERNATIONAL SHIPPING

At this time, we do not offer international shipping.

 

FREQUENTLY ASKED QUESTIONS

 

Why won’t my tracking information update?

  • Because of the overwhelming number of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at Viburn Aroma Factory do not have any additional information other than what is already provided via the tracking information.

I think my package is lost - what do I do?

  • If your package has been marked delivered for more than 7 days, we recommend you reach out directly to the carrier for more information.

Can I change the shipping address on my order?

  • If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to vaf.customercare@gmail.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

Can I change the products or scents in my order?

Can I cancel my order/get a refund?

  • Yes! We understand that circumstances can change. You have 48 hours to cancel your order. Please reach out to vaf.customercare@gmail.com, within 48 hours of placing your order to request a cancellation and a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution. Please note that after 48 hours, the processing and packaging process has begun, and orders cannot be cancelled.

I got the wrong product in my order - what do I do?

  • We are sorry about this! Please reach out to vaf.customercare@gmail.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. 

One of my products arrived damaged - what do I do?

  • We are sorry about this! Please reach out to us directly at vaf.customercare@gmail.com within 7 days of delivery so we can address the issue.